Employee Resources | IT Help Desk

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Description	How to Access	Who to Contact
Obtain your TCNJ Account Info Account is used to access all systems: Email/calendar, YESS, SOCS, PAWS	Go to: account.tcnj.edu, then Account Lookup 6-digit Employee ID # required (from Human Resources) Login user name/password for accounts will be displayed	IT Help Desk helpdesk@tcnj.edu x2660 Green Hall, room 6
Change/Recover your Password Change your password Recover a forgotten password	Go to: account.tcnj.edu, then TIMS Password Manager The first time you use the system you’ll need to set up the answers to security challenge questions Once in, you can change or recover your password.	IT Help Desk helpdesk@tcnj.edu x2660 Green Hall, room 6
Email/Calendar (Zimbra) Online method to access email & calendar	tcnjmail.tcnj.edu www.tcnj.edu, click on Zimbra icon (Select Web Tools if icon does not appear)	IT Help Desk helpdesk@tcnj.edu x2660 Green Hall, room 6
YESS (Your Employee Self Service) Online access to employee Human Resources / Payroll information Turn on/off text emergency text alerts	hr.pages.tcnj.edu	Human Resources hr@tcnj.edu x3078 ASB, room 101
SOCS (Simple Online Courseware System) Online communication between students & faculty, email students & post files	socs.tcnj.edu or click on SOCS icon on www.tcnj.edu	ITS (Instructional Technology Services) socshelp@tcnj.edu x2114 Library, room 4
PAWS (Primary Academic Web Services) Online system to submit grades, access course & student information	www.tcnj.edu, click on PAWS icon (Select Web Tools if icon does not appear) Request accounts from Records & Registration	Records & Registration pawshelp@tcnj.edu x2141 Green Hall, room 112
MERS (Media Equipment Reservation System) Reserve A/V equipment & laptop loaners	www.tcnj.edu/~mtss Log onto website (You will need to register the first time)	Media & Technology Support Services (MTSS) x2006 Forcina Hall, room 113
Multimedia classrooms Request assistance with technical issues during class – techs will visit class & resolve ASAP Request training on mutimedia equipment	Training request: schedule via MTSS website www.tcnj.edu/~mtss Technical issues during class: Call the IT Help Desk	IT Help Desk helpdesk@tcnj.edu x2660 Green Hall, room 6
Wireless Designated buildings & common areas	https://nts.pages.tcnj.edu/campus-network/wireless/ Obtain the WEP key: https://delphi.tcnj.edu:444/cgi-bin/wep.cgi	IT Help Desk helpdesk@tcnj.edu x2660 Green Hall, room 6
Guest accounts Temporary wireless/wired accounts for guests	Contact the IT Help Desk to request a temp guest wireless/wired account User name & password are emailed to employee	IT Help Desk helpdesk@tcnj.edu x2660 Green Hall, room 6
Home use software Including MS Office & Sophos anti-virus software	http://www.tcnj.edu/~helpdesk/computing/homeuse/homeuse.htm Visit ITS to pick up Office software. Contact the Help Desk with licensing questions Note: technical support is not provided by the college for software used on personal equipment	ITS (Instructional Technology Services) socshelp@tcnj.edu x2114 Library, room 4IT Help Desk helpdesk@tcnj.edu x2660 Green Hall, room 6
VPN Some specialized campus software requires a VPN connection (FTP, PAWS, email clients)	Info: www.tcnj.edu/~nts/sslvpn.html Login: tcnjvpn.tcnj.edu	IT Help Desk helpdesk@tcnj.edu x2660 Green Hall, room 6
Access network drives from off-campus(H:\, R:\, S:\, L:\)	Establish a VPN connection Login: tcnjvpn.tcnj.edu	IT Help Desk helpdesk@tcnj.edu x2660 Green Hall, room 6

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