The Information Technology Help Desk is pleased to introduce Web Help Desk, our online service management system. Available to all faculty, staff and students, WHD provides a one-stop online source for opening, viewing, and managing support tickets. Anyone who needs to can log into the system and do so from anywhere (office, classroom, dorm room, off-campus). Web Help Desk’s system will automatically route your request to the appropriate IT office to be acted upon. There’s also a Knowledge Base where information on a wide number of topics can be found.